FAQ
1. How long does a mould inspection take?
Most residential mould inspections take 2-4 hours depending on the size of your property and the complexity of the situation. We conduct a thorough visual assessment, suspect location moisture mapping, and collect air and surface samples as appropriate for your specific situation. We never rush inspections because thoroughness is essential for accurate results. For larger properties or complex commercial situations, inspections may take longer. We'll provide you with a time estimate when we schedule your inspection so you can plan accordingly. We understand that your time is valuable and work efficiently while maintaining the thoroughness necessary for reliable results.
2. Do I need to be present during the inspection?
While your presence isn't required for the entire inspection, we recommend being available at the beginning to discuss your known facts and concerns and at the end to review our preliminary findings. Your input about moisture problems, odors, or health concerns helps us focus our assessment on the most relevant areas. If you can't be present, we can coordinate with property managers, tenants, or other authorized representatives. For tenancy inspections, we often work with both landlords and tenants to ensure all parties understand our findings and recommendations.
3. What should I do to prepare for the inspection?
Minimal preparation is required for most inspections. Ensure that we have access to all areas of concern, including basements, crawl spaces, and attics if relevant. If you have any documentation about previous water damage, repairs, or mould problems, having this information available can be helpful. For tenancy inspections, both landlords and tenants should be prepared to discuss any known moisture problems, previous remediation efforts, and current concerns. This information helps us provide more targeted and valuable assessments.
4. How quickly will I receive my report?
We provide same-day preliminary results for most inspections, giving you immediate information about significant findings. Comprehensive written reports are delivered in most cases within 7 business days after inspection completion, including laboratory analysis results and detailed recommendations. For urgent situations, we can provide verbal results immediately after lab analysis, followed by written documentation within the nominated time frame for you. Our rapid turnaround times help you make timely decisions about remediation, insurance claims, or legal proceedings.
5. How much does a mould inspection cost?
Our pricing is based on property size and the complexity of the assessment required. Residential inspections typically range from $2,000 for smaller properties to $4,000+ for larger homes. Specialized services like tenancy inspections or insurance claim documentation may have different pricing based on the specific requirements. We provide transparent pricing upfront so you know exactly what to expect. Our pricing includes the inspection, laboratory analysis, comprehensive written report, and followup consultation. There are no hidden fees or surprise charges.
6. What payment methods do you accept?
We accept cash, check, credit cards, and electronic bank transfers. Payment is due upon completion of the inspection; however, we can arrange alternative payment schedules for larger projects or ongoing service agreements. For tenancy and insurance claim situations, we can often work directly with your property manager or your insurance company for payment, simplifying the process for clients dealing with property damage situations.
7. Is the inspection cost covered by insurance?
Many insurance policies cover mould inspection costs when the inspection is related to a covered claim such as water damage. We recommend checking with your insurance company about coverage before scheduling your inspection. We provide detailed invoices and documentation that meet insurance company requirements for reimbursement. Our experience working with insurance companies helps ensure that you receive appropriate coverage for necessary inspection services.
8. How quickly can you schedule an inspection?
We typically can schedule inspections within 24-48 hours of your initial contact. For urgent situations, same-day inspections are often available. We understand that mould concerns can be time-sensitive and work to accommodate urgent scheduling needs. Thursday and Friday appointments receive priority scheduling to accommodate tenancy inspection requirements and legal deadlines. We recommend booking these preferred days as early as possible to ensure availability.
9. What happens if you find mould in my property?
If we identify mould growth or elevated mould levels in your property, our report will include detailed information about the types and concentrations of mould present, the likely moisture sources supporting mould growth, and specific recommendations for remediation. We don't perform remediation work ourselves, which ensures that our assessments remain objective and unbiased. However, we can provide guidance on selecting qualified remediation contractors and can provide oversight services to ensure that remediation work is completed effectively. Our reports can, however, be interpreted by any professional mould remediator, so you have ultimate flexibility in who you choose for any mould cleaning and remediation as necessary.
10. Will you provide documentation suitable for insurance claims?
Yes, our reports are specifically designed to meet insurance company requirements for mould-related claims. We include detailed damage assessment, moisture source identification, photographic documentation, and professional recommendations that support insurance claim processing. We have extensive experience working with insurance adjusters and understand the documentation requirements for different types of claims. Our reports provide the evidence needed for successful claim resolution.
11. Can you provide expert witness services for legal disputes?
Dr. Cameron Jones, PhD. is experienced in providing expert witness services for legal proceedings involving mould-related disputes. This includes tenancy disputes, insurance claim challenges, and property damage cases where scientific evidence is crucial for successful outcomes. Expert witness services include comprehensive case review, detailed technical reports that meet legal standards, and professional testimony when required. We work closely with legal professionals to ensure that our expertise supports your legal objectives.
12. Do you guarantee that remediation will be successful?
While we can't guarantee the success of remediation work performed by others, we provide detailed recommendations based on industry best practices and our extensive experience. We also offer post-remediation verification services to confirm that remediation work has been completed successfully. Our recommendations are based on scientific assessment of the specific conditions in your property and are designed to address both immediate mould problems and underlying moisture conditions that could lead to future problems.
13. What if I have questions about my report?
Every inspection includes a follow-up consultation call to review results and answer any questions about our findings or recommendations. We believe that understanding your results is essential for making informed decisions about your property and health. Additional consultation is available if you need ongoing support for remediation planning, contractor selection, or insurance claim processes. We're committed to ensuring that you achieve successful outcomes from your investment in professional assessment.
14. How long are the results valid?
Mould inspection results reflect conditions at the time of inspection and can change if moisture conditions change or if remediation work is performed or not performed. The findings are therefore valid at the time of testing.
15. Do you provide follow-up services?
Yes, we provide comprehensive follow-up services including interim testing, post-remediation evaluation (PRE), post-remediation verification (PRV), ongoing monitoring for properties with recurring problems, and annual assessments for properties with elevated mould risk. Follow-up services help ensure that remediation efforts are successful and that prevention measures are effective in maintaining healthy indoor air quality over time.
Still have questions about our mould inspection services?
We're here to help you understand your options and make informed decisions about mould assessment for your property. Our experienced team can answer specific questions about your situation and help you determine the most appropriate assessment approach.
Contact us for personalized answers: - Call 1300 132 350 to speak with our experts - Email us your specific questions - Schedule a consultation to discuss your situation - Request a quote for your specific needs Ready to schedule your inspection? - Thursday and Friday priority appointments available - Same-day service (if possible) for urgent situations - Transparent pricing with no hidden fees - Comprehensive service from assessment through resolution
